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Privacy Policy

Last updated: October 22, 2026

1. Overview

This Privacy Policy explains how RARE OUTSTANDING CONSULTANTS CO.,LIMITED handles information when you use Vertex VPN, this website, and related support services.

2. Information You Provide

If you contact us, we receive the email address, message content, and any information you choose to include. Please do not send passwords, complete payment card details, or other unnecessary sensitive information.

3. Technical and Connection Information

Vertex VPN may process limited technical information needed to establish and maintain a supported VPN connection, display connection status, diagnose failures, protect service reliability, and prevent misuse. This may include app version, device and operating system type, network status, selected server region, connection events, and diagnostic information.

4. VPN Traffic

Internet traffic is transmitted through supported VPN infrastructure when you activate a connection. We do not sell the content of your VPN traffic or use it to build advertising profiles. No VPN service can guarantee absolute anonymity or complete security.

5. Apple Subscriptions

Purchases and subscription billing are processed by Apple through the App Store. We may receive subscription status, product identifiers, and limited transaction information needed to provide purchased access. We do not receive or store your complete payment card details.

6. Website Language Detection

To select English or Russian, this website requests an approximate country code from Country.is. Your IP address is sent directly to that service and is not stored by this website. The returned country code is kept only in your browser session.

7. How We Use Information

  • Provide and maintain supported VPN functionality.
  • Display connection and subscription status.
  • Diagnose technical problems and protect service reliability.
  • Respond to support and privacy requests.
  • Comply with applicable legal obligations.

8. Retention and Security

We retain information only for as long as reasonably necessary for the purposes described in this policy, legal compliance, dispute resolution, and service security. We use reasonable administrative and technical safeguards, but no system is completely secure.

9. Your Choices

You can stop VPN processing by disconnecting the service or removing the app. You can manage subscriptions through your Apple ID settings. You may also contact us to ask about information associated with your support request.

10. Children's Privacy

Vertex VPN is not directed to children below the minimum age required by applicable law. If you believe a child has provided personal information without appropriate authorization, please contact us.

11. Changes

We may update this policy when the app, legal requirements, or our practices change. The current version will be posted on this page with an updated date.

12. Contact

For privacy questions, contact RARE OUTSTANDING CONSULTANTS CO.,LIMITED at [email protected].