Vertex VPNHelp
Vertex VPN Support
Product and subscription assistance
Connect to the VPN
- Open Vertex VPN.
- Select an available server location if needed.
- Tap the connection control.
- Approve the iOS VPN configuration request when prompted.
- Wait for the app to show a connected status.
Change the Server Location
Disconnect the current session if required, open the location list, select another available region, and connect again. Location availability may vary by network, region, app version, and service conditions.
If the VPN Does Not Connect
- Confirm that the device has a working internet connection.
- Try another available server location.
- Turn the VPN connection off and on again.
- Restart Vertex VPN or restart the device.
- Check that iOS allows the Vertex VPN configuration.
- Update Vertex VPN and iOS when updates are available.
Manage a Subscription
Open iOS Settings, tap your name, select Subscriptions, and choose Vertex VPN. Deleting the app does not cancel a subscription.
Restore Premium Access
Use the restore purchase option in Vertex VPN while signed in with the Apple ID used to make the original purchase.
Contact Support
When contacting support, include your device model, iOS version, app version, selected server region, and a short description of the issue. Do not send passwords or full payment card details.
Email [email protected]